Terms & Conditions

Terms & conditions

The following terms and conditions apply between Vardagsfrid AB, identified by company number 556882-6175 (hereinafter referred to as "Vardagsfrid"), and the individual (hereinafter referred to as "the Client") who has entered into a contract for domestic services (hereinafter referred to as "the Agreement"). These terms govern all services agreed upon between the Client and Vardagsfrid, unless otherwise specified in a separate contract.

Vardagsfrid reserves the right to engage subcontractors to fulfill its obligations.

Contract Duration, Notice Period, and Time Bank

The agreement operates on a time bank system.

A calendar year is divided into 13 periods of four weeks each. Throughout a calendar year, there are a total of 26 cleanings (bi-weekly) and 52 cleanings (weekly).

To terminate the contract, a written notification must be sent to info@vardagsfrid.se or by mail to Sturegatan 33A, 172 31 Sundbyberg. The notice period is one (1) month from the date of the written notification as mentioned above. Any deficit in the time bank will be invoiced separately after the final cleaning. Cancellation of cleaning during the notice period is not allowed. Any surplus in the time bank will not be refunded. However, during the notice period, customers may use their time bank to book additional services, as far as possible.

Should Vardagsfrid find the cleaning subject unsuitable or deficient concerning the physical or psychosocial work environment of Vardagsfrid's employees, Vardagsfrid reserves the right to immediately terminate the Customer's Agreement.

Existing customers without a time bank but with recurring cleaning have the same notice period as customers with a time bank.

Right of withdrawal by law

Customers have the right to withdraw from the Agreement within 14 days of signing the Agreement (hereinafter referred to as the Cooling-off Period). Customers wishing to exercise their right of withdrawal should, within the Cooling-off Period, contact Vardagsfrid via email at info@vardagsfrid.se or by mail to Sturegatan 33A, 172 31 Sundbyberg. Customers may utilize the Consumer Agency's standard form for exercising their right of withdrawal. It is the customer's responsibility to demonstrate that the withdrawal has been made within the Cooling-off Period.

Should the Customer request cleaning services during the Cooling-off Period, the right of withdrawal will be forfeited, and the customer will be required to pay the agreed-upon price.

Tax deductions for private persons

The social security number provided in the Agreement will be utilized for tax deductions, which will be directly applied to the invoice.

Should the client's eligibility for the RUT deduction be denied, the total amount for cleaning services will be billed without the benefit of the RUT deduction. In cases of a denied RUT deduction, Vardagsfrid will levy an administrative fee of 300 kronor per instance for manual tax handling.

It is the client's responsibility to notify Vardagsfrid in writing, either via email at info@vardagsfrid.se or by mail to Sturegatan 33A, 172 31 Sundbyberg, about any changes regarding their eligibility for the RUT deduction. Similarly, if the client wishes to allocate the RUT deduction differently or transfer it to another household member's social security number, this should be communicated in the same manner.

Start up cleaning

Before initiating their cleaning subscription with Vardagsfrid, customers are entitled to an initial cleaning session, hereinafter referred to as the Startup Cleaning.

To cancel the Startup Cleaning, customers must inform Vardagsfrid in writing at least five (5) days prior to the scheduled Startup Cleaning. Should the cancellation occur later than five (5) days before the scheduled Startup Cleaning, a cancellation fee of 250 SEK per hour, including VAT, will be applied.

The Startup Cleaning automatically transitions into a regular cleaning subscription. If the customer decides not to proceed with the cleaning subscription, they must notify Vardagsfrid no later than five (5) days after the Startup Cleaning has been completed.

Communication between Vardagsfrid and the customer

Upon signing the Agreement, it is the customer's responsibility to provide Vardagsfrid with an email address for all electronic communications. The customer must ensure that the email provided is accurate and one that they have daily access to.

Changes in the Agreement and general terms and conditions

Any updates to the general terms and conditions will be communicated to the customer via email. Vardagsfrid will implement these changes 30 days after notifying the customer.

Should there be any modifications to the Agreement, these will also be communicated through email. Customers have a 14-day window to formally express their disagreement with the changes in writing. If no objections are received within this period, the alterations will be deemed accepted by the customer.

Absence of regular staff

If our regular staff is unable to attend, we will inform the customer as promptly as possible while also communicating any necessary adjustments. Vardagsfrid strives to provide a substitute cleaner at the scheduled cleaning time in most cases, however, we cannot guarantee this will always be possible. In instances where Vardagsfrid is unable to arrange for a substitute cleaner, the hours allocated for that cleaning session will be credited to the customer's time bank, available for use at a later date but must be utilized before December 20th of the same calendar year.

Time consumption for cleaning

If, after the initial cleaning, Vardagsfrid determines that the time required for the cleaning subscription will exceed the original estimate outlined in the Agreement, we will notify the customer that an increase in time is necessary to achieve the desired results. This adjustment covers the cleaning services for the entire household. Vardagsfrid does not require customer approval for this time increase. However, if the customer is dissatisfied with the adjustment, they should express their concerns via email to info@vardagsfrid.se within five (5) days of receiving this notification. Following this, Vardagsfrid will engage in a dialogue with the customer to reach a mutually agreeable solution.

Cleaning time and cleaning day

Cleaning arrangements

Vardagsfrid's cleaning protocols can be found at vardagsfrid.se. Any deviations from the standard cleaning plan are detailed in the Agreement. Requests for modifications or additional services should be directed to info@vardagsfrid.se. If there are sensitive items within the customer's premises, it is imperative that this information is communicated in writing to Vardagsfrid.

Holidays, red days and subscription freezes

Vardagsfrid offers cleaning services every weekday throughout the year. Scheduled cleaning sessions that fall on public holidays will be moved to an adjacent day, with Vardagsfrid notifying customers of such changes. Temporarily pausing your subscription, known as "freezing," is possible for periods of four (4) weeks or more, up to a maximum of two (2) months per calendar year. Subscription freezes must be requested at least four (4) weeks in advance. A monthly fee of 150 SEK, VAT included, applies during the freeze period.

Cancellation

Cancellation by the customer of scheduled cleanings can be made up to 14 days prior to the scheduled service. Cancellations within this timeframe will be adjusted in the time bank, allowing the unused hours to be utilized at a later date within the current calendar year.

For cancellations made less than 14 days prior to the scheduled cleaning, but no later than 7:00 AM on the day of the planned service, charges will apply without the application of any discounts. This policy is applicable to all cancellations, regardless of the reason. Rescheduling may be possible depending on operational capacity. Emergency cancellations occur when the customer falls ill and must remain home due to the risk of infection, and therefore cannot receive Vardagsfrid’s staff. Emergency cancellations must be communicated via email to info@vardagsfrid.se before 7:00 AM on the day of the scheduled cleaning, followed by a phone call to 010-516 43 00. Charges for emergency cancellations will be applied as for those made with short notice.

Access to the cleaning site

Vardagsfrid requires unrestricted access to the cleaning site on the scheduled cleaning days and times. Unrestricted access means that Vardagsfrid personnel can enter and exit the premises at the agreed-upon times. It is the customer's responsibility to ensure that all necessary access codes and keys are up-to-date and made available. This includes keys to balconies, patios, laundry rooms, and waste disposal areas if required for cleaning access.

Should Vardagsfrid find themselves unable to access the cleaning site at the designated time, efforts will be made to contact the customer using the provided phone number to gain entry. If contact with the customer cannot be established within 15 minutes from the scheduled start time, the cleaning session will be considered forfeited, and the customer will be charged for a standard cleaning session without any deductions.

Unrestricted access also means that customers are responsible for booking laundry rooms or similar facilities if their cleaning session includes such tasks. Failure to book these facilities will result in the omission of those specific cleaning tasks, with no compensation from Vardagsfrid. Vardagsfrid will charge for the intended service as if it had been completed. Whenever possible, Vardagsfrid will proceed with other cleaning tasks within the premises during the allotted time.

Alarm, keys and security

Safety is paramount for both Vardagsfrid's clients and employees, permeating all aspects of our work and procedures. Here are some key safety measures we uphold:

• Confidentiality agreements are signed by all staff.
• Criminal record checks are conducted for all employees upon hiring.
• Security protocols, such as key management, are ensured through advice from the Swedish Theft Prevention Association (SSF), with keys being coded according to SSF's guidelines.
• Comprehensive liability insurance is in place.
• All staff members wear company uniforms and carry identification badges.

Vardagsfrid is responsible for all keys received, which are tagged following current security protocols.

Key return is acknowledged by the client at Vardagsfrid's office.

Should the client prefer an alternative key return method other than direct acknowledgment at Vardagsfrid's office, such as leaving it in a mailbox, Vardagsfrid absolves itself of all responsibility. If the client chooses to have the key sent via registered mail, Vardagsfrid will charge 150 SEK, including VAT, and similarly absolves itself of all responsibility.

For clients who prefer not to hand over a key, it's possible to arrange for the client to open and lock the premises themselves after cleaning. An agreement can also be made on a secure location for picking up/dropping off the key. In instances where the client specifies a location for temporary key access to the cleaning site, Vardagsfrid will not be responsible for the key during this procedure.

Prices and invoicing

Vardagsfrid offers its cleaning subscription services through a time bank system; for pricing details, please visit vardagsfrid.se.

The year is divided into thirteen four-week cycles. Rather than fluctuating monthly charges, the total annual cost is evenly spread over 12 months. This results in either 13 (every fourth week), 26 (biweekly), or 52 (weekly) cleaning sessions throughout a single year.

Any additional services requested outside of the regular cleaning subscription will be charged at a predetermined fixed rate by Vardagsfrid. These extra services might include window cleaning or other one-time tasks. Should you wish to book these additional services, any remaining hours in your time bank can be utilized.

Invoicing is carried out monthly on the 20th day or the nearest working day thereafter, with a 10-day grace period for payments.

Bills are dispatched via email unless otherwise agreed upon. The options for receiving an invoice through email or electronic invoice to your bank come at no additional cost. Choosing a paper invoice option incurs a fee of 50 SEK, inclusive of VAT.

Any disputes regarding the invoice must be raised by the due date to be considered. A reminder fee of 60 SEK will be applied for missed payments. Should payment not be received, the matter will be transferred to a collection agency, and late payment interest will be charged as per the law. Failure to settle payment promptly, even after reminders, grants Vardagsfrid the right to terminate the Agreement.

Complaints and insurance

Regardless of the nature of the damage incurred, it must be reported within 24 hours following the customer's return home on the day the cleaning was performed. Reports can be made by calling 010-516 43 00 or emailing info@vardagsfrid.se. Any damages reported more than 10 days post-cleaning will not be considered. The later the damage report is made by the customer, the more challenging it becomes to determine responsibility.

Damages to both fixed and movable property, such as floors, stoves, refrigerators, beds, and other furniture, will initially be assessed by Vardagsfrid in collaboration with the customer. If necessary, an independent inspector will be brought in to evaluate the extent of the damage and identify the cause. Should it be indisputably determined that Vardagsfrid caused the damage, we will compensate the customer accordingly. Exclusions to compensation include:

• Damages resulting from inadequate information provided to the cleaner, for example, regarding the care of specific materials.
• Damages caused due to improperly mounted or placed movable/fixed items, such as loose windowsills or unstably positioned objects.
• Damages to movable or fixed property requiring special care, which the customer failed to inform Vardagsfrid about.

Wear and tear on items that occur during normal and responsible cleaning. All details concerning the care of materials or property requiring special attention should be communicated to info@vardagsfrid.se before cleaning commences.

Compensation and price deduction

All claims for compensation should be directed to info@vardagsfrid.se. Compensation for damages will only be issued upon presentation of the original receipt for the damaged or newly purchased item to Vardagsfrid. In cases where the original receipt is not available, customers should be prepared to submit the item to Vardagsfrid for evaluation. If the damage pertains to a fixed object and the cost of repair exceeds 300 SEK, including VAT, Vardagsfrid reserves the right to either repair the damage or engage a third party to do so, as preferred. Damage compensations are directly deposited into the customer's bank account, with no deductions against invoices. These payments are processed within 30 days from the decision on the compensation claim.

Please note, compensation does not extend to cleaning materials and equipment, which are used to perform the service. It is the customer's responsibility to provide and maintain all necessary cleaning materials and equipment.

Compensation for damaged laundry is only offered if clear washing and drying instructions for each garment were sent to info@vardagsfrid.se by the customer prior to the cleaning session, and the laundry was appropriately sorted. In the absence of specific instructions, all clothes will be washed at 40 degrees Celsius, using either white or colored wash settings, and may be tumble dried.

Handling of personal data

Vardagsfrid processes personal data in strict adherence to current requirements and laws. For details on how we handle your personal information, please refer to our Privacy Policy available at vardagsfrid.se.

Twist

Should a dispute arise from this Agreement, both parties are encouraged to first seek a mutual resolution in good faith. If a consensus cannot be reached, the matter will be settled in a court of law, according to Swedish legislation.

Force majeure

Vardagsfrid is exempt from liability for any failure to fulfill its obligations under the Agreement if such fulfillment is prevented or significantly hindered by circumstances beyond its reasonable control. These circumstances may include, but are not limited to, acts of terrorism, shortages or failures in electricity or telecommunications, computer viruses, data loss, strikes, lockouts, or other labor disputes regardless of cause, natural disasters, lightning strikes, fires, epidemics, pandemics, extreme weather conditions, sabotage, governmental actions, new or changed legislation, or any other similar circumstances.

Assignment: No party may wholly or partially assign or pledge its rights and/or obligations under the Agreement. However, Vardagsfrid is permitted to transfer the Agreement to another company within its corporate group or to an external entity that has acquired, in whole or in part, the relevant business operations of Vardagsfrid, without such approval.