Frequently asked questions

We issue invoices on the 20th of each month, or the closest working day prior to this date.

The invoice pertains to cleaning sessions that have been scheduled during the billing period, which extends from the 21st of one month to the 20th of the following month. This means that the invoice encompasses all cleaning sessions that took place within this specified timeframe.

In the event of a late cancellation, the scheduled cleaning session will be charged in full, with no eligibility for RUT deductions. This is due to the fact that services not rendered cannot benefit from RUT deductions as per the regulations set by the Swedish Tax Agency. Our dedicated cleaning team, who have been allocated to the job, are entitled to their agreed wages, necessitating the charge of the full cost for the cancelled session. We recognize that unforeseen circumstances can arise; however, it's crucial to understand that these policies are in place to ensure our staff is fairly compensated for their time and efforts in such instances.

The Hour Bank offers a valuable advantage by ensuring that cancelled hours are not lost. Instead, these hours accumulate in a special reserve known as the Hour Bank. This means that if you cancel a cleaning appointment, no hours are deducted from your account; they are saved for future use instead. The Hour Bank affords you the flexibility to utilize these banked hours for various additional cleaning needs. This could include supplementary services like deep cleaning, window washing, or any other specific requirements you may have. You can effortlessly redeem these hours by scheduling them for additional cleaning sessions at your convenience.

The Time Bank offers a valuable advantage by ensuring that cancelled hours are not lost. Instead, these hours accumulate in a special reserve known as the Time Bank. This means that when you cancel a cleaning appointment, no deductions are made from these hours; they are preserved to be utilized at a later date. The Time Bank provides you with the flexibility to deploy these saved hours for various additional cleaning needs. This could encompass supplementary services such as deep cleaning, window washing, or any other specific requirements you might have. You can effortlessly leverage these hours by scheduling them for extra cleaning sessions at your convenience.

We consistently schedule cleanings on the same recurring days, which have been previously established and agreed upon with you. Should there be any changes to the cleaning schedule or if modifications are needed, rest assured, our customer service team will promptly notify you. Our goal is to keep you well-informed about any potential alterations and to ensure seamless communication regarding your scheduled cleaning days. Our team is always on hand to address your queries and assist with any adjustments or customizations to the cleaning schedule.

Freezing your agreement means opting to pause cleaning services for a minimum period of one month. During this hiatus, no hours will be accumulated in your time bank. Instead, a freeze fee of 150 kr will be applied. This fee is designed to cover the administrative costs associated with reserving your slot and staff in our schedule, ensuring that upon your return, you can seamlessly resume your cleaning routine with the same frequency and the same dedicated personnel as before.

The notice period is one month from the date you submit your cancellation in writing. This means that once you've submitted your cancellation, the cleaning service will continue for an additional month before it ceases. This period allows us ample time to organize and plan for a seamless transition, ensuring that you receive complete cleaning services throughout the notice period. If you have any more questions about the cancellation process or wish to submit a cancellation, I highly recommend reaching out to our customer service for further guidance and information.

Yes, we are actively committed to being eco-friendly. Every product we use is carefully chosen and eco-certified to reduce our environmental footprint. Furthermore, we opt for public transportation as much as possible when traveling to our cleaning appointments, in an effort to lessen our impact on the climate. Our goal is to provide a sustainable and environmentally conscious cleaning service to our clients.

Yes, customers may cancel their cleaning appointment up to 14 days before the scheduled cleaning date. Any cancelled service will be credited to the time bank, allowing those hours to be utilized at a later date within the current calendar year. Emergency cancellations will be charged as short-notice cancellations, applicable to all cancellations regardless of the reason. Whenever possible, we will accommodate rescheduling to suit our operations. For more details, please refer to our terms and conditions.

Certainly, we exercise meticulous care with your ornaments, ensuring to lift them gently to thoroughly clean beneath. We cherish your possessions and are committed to delivering a comprehensive clean while treating your cherished items with the utmost delicacy. Rest assured, they are in responsible hands with us.

Yes, our team is bilingual, fluent in both Swedish and English. Training is predominantly conducted in Swedish, though the level of proficiency in the Swedish language may vary among our staff members. We are committed to ensuring our personnel can effectively communicate in both languages to accommodate the diverse needs and preferences of our clients.

Our hourly rate for cleaning services is influenced by various factors including the size of the premises, the type of cleaning required, workload, and the need for efficiency. We understand the importance of working efficiently and tailoring our cleaning services to meet your specific needs and office behaviors.

To provide you with a more precise quote, taking into account your specific requirements and expectations, we recommend getting in touch with us directly. This will allow us to conduct a needs analysis and offer you a tailored price estimate that aligns with your office environment and desires.

Yes, we proudly uphold collective agreements for our employees. We cherish fair working conditions and ensure our cleaning staff enjoy benefits and security as outlined in the collective agreement.

Yes, in addition to our routine cleaning services, we also offer comprehensive options like deep cleaning, window washing, furniture cleaning, floor care, carpet cleaning, and floor polishing. Our team is equipped with the expertise and tools necessary to perform these specialized cleaning services, tailoring them to meet your unique needs and preferences. Whether you require a thorough deep clean, expert window washing, or specialized care for your furniture and floors, you can trust us to deliver top-quality results. Reach out to discuss your specific cleaning requirements, and we'll gladly work with you to develop a customized solution.

Yes, you will be assigned a dedicated cleaning specialist. In the event that your primary cleaner is unavailable, another skilled member of our cleaning team will step in to ensure that your service remains uninterrupted and maintains the high-quality standards you expect.

We ensure that all our staff undergo the same comprehensive training to uphold a consistent level of excellence in our work. Your cleaning plan is a crucial piece of information that guides all our cleaning specialists. This allows them to deliver professional cleaning services tailored to your unique needs. No matter which specialist is assigned, you can rest assured that we are committed to providing top-notch cleaning services for you.

Yes, cleaning supplies are included in our service, and we exclusively use eco-certified products. This means you don't have to worry about providing any cleaning materials—we've got you covered.

Consumable items can be ordered through us. The cost for these materials will be billed to the customer. We aim to streamline the process for you by supplying all necessary consumables as and when they are needed.

Yes, we offer recycling as an integral part of our cleaning service. We recognize the importance of environmental responsibility and promoting sustainability. Hence, we are committed to source separation, contributing to recycling, recycling cans and proper waste management.

Yes, we also offer the cleaning of window sills and frames as an integral part of our cleaning service. To ensure these tasks are included in your cleaning plan, please notify us in advance. This allows us to tailor our efforts specifically to your needs and desires. Our goal is to provide a comprehensive and satisfying cleaning experience, and we are more than happy to include the cleaning of window sills and frames if desired. Do not hesitate to share your preferences with us, so we can deliver the best cleaning service possible.

Yes, we bring along all the necessary cleaning supplies required to provide you with our cleaning service. We ensure to carry all essential cleaning products, tools, and equipment to execute an efficient and high-quality clean. The only item we ask you to provide is a bucket. We'll handle the rest of the cleaning supplies to ensure you enjoy a smooth and comfortable cleaning service without worrying about having the right cleaning equipment on hand.

When it comes to cleaning fixed high windows, we are fully equipped to tackle the task. For windows reaching up to 5 meters in height, we utilize ladders that provide access to these challenging areas. Our cleaning process for these windows involves a team of two, who bring the necessary ladder to perform the job safely and efficiently. We ensure we have the correct equipment and techniques to clean even the taller windows, guaranteeing a result that meets your satisfaction. Your safety and security are our top priority when we handle fixed high windows.

Yes, window cleaning is an integral part of our moving cleaning services. When you choose our servicesm you can expect our dedicated team to meticulously clean your windows, ensuring they sparkle and shine, ready for your move. We employ advanced cleaning techniques and high-quality products to make your windows look fresh, enhancing the overall cleanliness of your home for a thorough and well-executed moving clean. Your satisfaction is our priority, and we are committed to paying close attention to every detail to deliver a spotlessly clean home as you transition.

Yes, we come fully equipped with all the essential cleaning supplies needed to deliver our cleaning service at your location. There's no need for you to worry about providing any cleaning materials – we've got it all covered. We ensure to bring along all the necessary cleaning products, tools, and equipment to carry out an efficient and thorough cleaning process.

Should there be any special requirements, or if you're out of light bulbs, please let us know in advance. We can bring the appropriate lighting to ensure that we can perform the cleaning service seamlessly.

Yes, as an integral part of our move-out cleaning services, we also tackle wall stains. We recognize that walls can accumulate various types of stains that are tough to remove by yourself. Our professional cleaning team is equipped with the right cleaning techniques and products to effectively address and remove these stains from your walls. We aim to restore the walls to the best possible condition, ensuring they are clean and prepared for the next occupants.

Yes, if the balcony is included in the living space and this is communicated at the time of booking, we will clean the balcony as part of our move-out cleaning services. We acknowledge the importance of leaving the balcony in excellent condition for your move, and our cleaning team will undertake all necessary cleaning tasks to ensure the balcony looks clean and tidy.

Yes, we offer a 24-hour return policy. Reach out to us and we'll assist you with your return.